How do you get your order :
STEP 1: Your order gets sent to our warehouse.
STEP 2: It’s processed and assigned to a courier.
STEP 3: The courier then picks up your order from our warehouse.
STEP 4: Once your parcel has been picked up, the courier partner will send you an SMS with a reference number. If you haven’t received an SMS or email, your order is still with us at the warehouse.
In the SMS you’ll receive:
- Your reference number to track your order
- Contact info for your courier
More on Sim Delivery
STEP 5: The courier will SMS you when they’re on their way. Please have your RICA docs on hand as only you can accept delivery of the parcel.
Deliveries can take up to 5 working days, but if there are lockdown travel restrictions in place, it may take longer.
How you get connected once you’ve received your SIM:
STEP 6: After a successful RICA, your SIM should be active within 2 hours of delivery but could take up to 24 hours in some cases. You will receive an SMS and email once your SIM is active. You can also check your ‘my rain’ page to find out whether it’s active or not.
STEP 7: FOR 4G SIMs ONLY: If you’ve inserted your SIM into a 4G enabled mobile phone, your APN settings will be sent to that device. All you need to do is save and apply them. If you’ve inserted you’re SIM into a 4G enabled router (mobile or fixed) then you’ll need to setup your APN manually. Follow this link to get further instructions: APN settings setup
If your device doesn’t have signal, move it to a different part of the building until you find some.
If you have a Dual-SIM phone, make sure that your rain SIM is selected as the primary data SIM.
You also need to make sure that your MOBILE DATA is switched on.
Click the link below to find out more about billing: