Online Support
Delivery
- How can I update my delivery address?
- How do I cancel a placed order?
- Who can accept delivery on my behalf?
- What documents do I need in order to accept delivery?
- I need to change my delivery address, what do I do?
- Who can I reach out to regarding delivery of my SIM?
Devices
Terms and Conditions
- Can I use my CPE router to get 5G with a different network?
- What happens if I fail to return the CPE?
- Does rain have a SMTP service?
- Does rain have a Fair Usage Policy (FUP)?
- Why does my upload speed differ to the download speed?
- How do I get a refund?
Our plans
- How does unlimited off peak work?
- Can I activate my SIM for the pay as you use product?
- Can I take up unlimited off-peak only?
- What does it mean when my rain service has been suspended?
- What happens if I turn my gig limit off?
- Does rain offer voice services?
Getting Started
- When will my free unlimited data be activated?
- Why is the free unlimited data promotion only available if I buy my rain SIM on Takealot?
- Who qualifies for the free unlimited data promotion?
- What is the free unlimited data promotion?
- What is rain’s 5G Fair Usage Policy?
- How will I know that my RICA Online is successful?
Cost
- What is the cost of activating my SIM?
- How will I be charged for 5G?
- How can I view what I currently owe on my account?
- What is a CVV number?
- When will rain debit my card?
- How do I get a refund for my order?
Coverage
Sim
- What devices will I be able to use with the rain 5G SIM?
- How many SIMs can I activate at a time?
- Is rain selling their SIMs on Takealot?
- What is the Activate SIM button on the website?
- Availability of rain SIM
- Does rain offer eSIM?