Online Support
Our plans
- How does billing work ?
- How do I switch to another 4G plan?
- Can I upgrade from 5G Standard to 5G Premium?
- How does unlimited off peak work?
- Can I order 5G (and will it work) if I only have 4G coverage?
- Can I get a quote from rain?
Terms and Conditions
- Can I use my CPE router to get 5G with a different network?
- How many SIMs can I activate at a time?
- What is the Activate SIM button on the website?
- Does rain have a SMTP service?
- Does rain have a Fair Usage Policy (FUP)?
- Why does my upload speed differ to the download speed?
Getting Started
- What happens after I place my order or get my SIM card ?
- What is RICA Online?
- How do I sign up for a rain SIM?
- How long will activation take?
- What devices do 'for phones' products work with?
- How can I get hotspotting?
Cost
- How will I be charged for 5G?
- What is a CVV number?
- When will rain debit my card?
- How do I get a refund for my order?
- Why do I need to enter my credit card details before I have paid for my data?
- Can I buy prepaid?
Coverage
Sim
- My Device has signal but I cant browse the internet ? It might be your APN settings
- Availability of rain SIM during lock down
- Does rain offer eSIM?
- Can I do a sim swap?
- What is the maximum number of SIM/s that can be taken up?
- Will my rain SIM work in any router/modem?